FREQUENTLY ASKED QUESTIONS
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Quickly find out whether we have already addressed any questions that may be on your mind. We welcome all inquiries on matters big or small. If there is something that is on your mind that we might not have covered, please get in touch with us today! DataMarx is here to help you in any and all capacities.
What does the Free Trial offer?
Our 14-day Free Trial provides you with a glimpse into Datamarx's capabilities. Access primary search features, sample company profiles, and limited insights. It's our way of introducing you to the world of in-depth global trade data.
Is my data safe with DataMarx?
Data security is our top priority. We employ advanced encryption techniques and adhere to global data protection standards to ensure that all your information is secure and confidential. Also, refer to our Privacy Policy.
How frequently is the trade data updated?
Our database is updated on a monthly basis to reflect the latest in global trade. You can expect fresh insights and recent data, ensuring you're always ahead in your analyses.
What kind of support does Datamarx offer?
All our plans come with dedicated support. Pro users enjoy standard support with a guaranteed response within 24 hours, while Enterprise users benefit from priority support, including direct access to our expert team and faster response times.
What happens after my Free Trial ends?
Once your trial period concludes, you'll have the option to choose between our Pro or Enterprise plans. If you choose not to upgrade, your account will not be able to utilise the basic search functionalities, but you'll still have access to your saved data.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription whenever you wish. Upon cancellation, your account will remain active until the end of your current billing cycle.